Pond Filtration

Fields marked (*) are required.

Personal Information

1. First Name *
2. Last Name *
3. Address
4. City
5. State Please select your state Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington State West Virginia Wisconsin Wyoming
6. ZIP Code
7. E-mail *
8. Phone (with area code) *
9. Preferred method of contact

   Email Phone

Pond Information

Please fill in as much of the information below as you can so that we may better understand your problem.

1. Briefly explain the problem you are having with your pond. *
2. Which filter are you using?
3. Is the filter before or after the pump?

   Before After
4. When was the filter installed? (mm/dd/yyyy)
5. Who is the pump manufacturer?
6. What is the pump size, in flow rate, gallons per hour (GPH)?
7. If your pump has a pre-filter or screen of any type, please describe it
8. What is the inside diameter of the tubing you are using?

   3/4″ 1″ 1 1/4″ 1 1/2″
9. Is the tubing reinforced?

   Yes No
10. Is the tubing black or clear?

    Black Clear
11. How old is your pond?
12. Length of your pond (ft.)
13. Width of your pond (ft.)
14. Depth of your pond (ft.)
    • NOTE: Measure your pond accurately. Do NOT guess.
15. What type of pond do you have?

    Liner Concrete Preformed/Fiberglass
16. How often do you clean the filter bag media?

    Hourly Daily Weekly Monthly
17. What is the color inside of the filter bag?

    Green Green and brown Brown
18. Is the filter bag "solid" like a brick?

    Yes No
19. Briely explain how you are cleaning your filter media bag
20. Is the filter discharging clear or light green water?

    Yes No
21. What color is the pond water?

    Dark green Milky green Brown
22. What is the water temperature (°F)
23. How many weeks has the pond water been at least 60°F?
24. What size fittings are you using for the filter?

    Top filter canister Bottom filter canister Same size
25. Is the tubing from the pump entering the top filter canister?

    Yes No
26. Length of tubing from the pump to the filter (ft.)
27. Length of tubing from the filter to the falls (ft.)
28. Explain if you are using any "T" fittings, ball valves, or other connectors not included with the filter (we may require an email or fax sketch of your pond and its set-up)
29. List the accessories you have and are using: (i.e. waterfalls and their height, fountains, and/or separate pumps)
30. Number of goldfish
31. Average length of goldfish (in.)
32. Number of koi
33. Average length of koi (in.)
34. What other types of fish do you have, if any?

    Goldfish Koi Tropical Native
35. How often do you feed your fish?
36. What percentage of plant coverage do you have, if any?

    30% 50% 70% I have no plant coverage
37. Do the planter containers have 2″ layers of large, 1 1/2″–2″ rocks on top?

    Yes No
38. How often do you fertilize the plants?
39. What type of fertilizer do you use?

    Liquid Tablet
40. In what condition are the lily pads?
41. Describe any chemicals or additives (floculant) that you have added to your pond.
42. Have you added salt to your pond?

    Yes No

Pond Testing

Test your pond. It is very important that the pond be tested in the morning. Write down the time with the test results. (Sometimes a pet store will test the water, and will just tell you the water is ok, however, we need the actual testing results.) Enter the results below.

1. Ammonia level
2. Nitrite level
3. Nitrate level
4. pH
5. Temperature (°F)
6. Additional comments/questions